betwos Privacy Policy

betwos (hereinafter referred to as "we", "platform" or "betwos") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy is drawn up to ensure you fully understand how we handle your personal data when using the betwos platform, including when registering an account, making deposits, withdrawing funds, playing games or contacting our customer service.

By using the betwos website and related services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for any questions.

betwos operates under international licensing and complies with the data protection standards set by the relevant regulatory bodies. This policy takes effect from 1 January 2026 and supersedes all previous versions.

We collect various types of information to enable the betwos platform to operate safely, efficiently and in line with international licensing requirements. The types of data we collect are as follows:

Account Registration Information:

• Full name as per identity card or MyKad
• Date of birth (for 21+ age verification)
• Identity card (MyKad) or passport number
• Active email address
• Mobile phone number
• Chosen username and password

Payment and Transaction Information:

• E-wallet account details (Touch 'n Go eWallet, ShopeePay) for deposit and withdrawal purposes
• Bank account details for FPX and DuitNow transactions
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Records of all deposits, withdrawals and betting history

Technical Information:

• IP address and general location information (no precise GPS)
• Device type, operating system and browser used
• Access log data and connection timestamps
• Cookie data as described in Section 6

KYC (Know Your Customer) Information:

• Copy of identity document (MyKad, passport)
• Proof of current residential address
• Source of funds documents if required by the regulatory authority

betwos uses the personal information collected solely for the following purposes, and not for any other purpose without your consent:

• Creating and managing your member account and verifying your identity
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto
• Processing withdrawals within 10–45 minutes and verifying the legitimate recipient
• Providing customer service via live chat and email in Malay and English
• Sending notifications about transactions, bonuses and account updates
• Detecting and preventing fraud, money laundering and suspicious activity
• Meeting international licensing obligations and legal compliance requirements
• Improving user experience and platform performance
• Conducting responsible gambling risk analysis and offering assistance to members who need it

betwos does not sell, rent or disclose your personal information to third parties for marketing or commercial purposes without your explicit consent. However, there are certain situations where limited information sharing is necessary for operational and legal compliance purposes:

• Payment service providers — payment gateway providers that handle deposit and withdrawal transactions on our behalf, subject to strict confidentiality agreements
• KYC service providers — authorised identity verification companies to ensure the accuracy of identity documents
• Regulatory authorities — international licensing bodies and legitimate law enforcement agencies when required by law
• IT infrastructure providers — hosting and cybersecurity service providers bound by data protection obligations

All third parties involved are required to comply with data protection standards equal to or higher than those we practise. betwos is fully responsible for any data handling by third parties acting on our behalf.

We take seriously our responsibility to protect your personal information and have implemented a comprehensive range of technical and organisational security measures:

• SSL/TLS encryption for all data transmission between your browser and betwos servers
• Password storage using one-way hashing algorithms that cannot be decrypted
• Strict internal access controls — only authorised staff can access sensitive data
• Continuous security monitoring and regular system audits
• Data backups at secure data centres with disaster recovery systems
• Regular vulnerability assessments and penetration testing

While we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. You also play an important role in keeping your account safe by ensuring your password is strong, not shared with anyone, and changed regularly.

betwos uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login, session management and security. Cannot be disabled.
• Performance cookies — collect anonymous information about how you use the platform so we can improve our services.
• Preference cookies — save your personal settings such as preferred language and display options.
• Analytics cookies — help us understand platform usage patterns in aggregate and anonymous form.

You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the betwos platform.

As a betwos member, you have the following rights regarding your personal data. You may submit any request related to these rights to our support team:

• Right of access — you have the right to obtain a copy of the personal information we hold about you
• Right to rectification — you have the right to request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your personal data, subject to applicable legal obligations
• Right to object to processing — you may object to the processing of your data for certain purposes such as direct marketing
• Right to data portability — you have the right to receive your personal data in a machine-readable format
• Right to withdraw consent — you may withdraw consent to data processing at any time without affecting the validity of prior processing

To submit any request related to the above rights, please contact the betwos support team via live chat or email. We will process your request within a reasonable timeframe.

Your personal data is stored on secure servers protected by comprehensive physical and digital security measures. As a platform operating under international licensing, some data may be stored or processed outside Malaysia, but all such data transfers are subject to protections equivalent to the standards set out in this Privacy Policy.

Your personal data is retained for as long as your account is active or as long as needed to provide services to you. After account closure, certain data may be retained for a period required by legal and regulatory obligations before being permanently and securely deleted.

The betwos platform is restricted to users aged 21 and above only, in line with international licensing requirements and responsible gambling practices. We do not knowingly collect, process or store personal information from individuals under the age of 21.

Our KYC (Know Your Customer) process is specifically designed to verify the age of every new member. If we find that a member does not meet the minimum age requirement, the account will be suspended immediately and all funds will be returned in accordance with the established procedure.

betwos reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to members via their registered email or through an in-platform notification.

The "effective date" at the top of this policy will be updated each time a new version is published. Continued use of the betwos platform after those changes take effect will be considered your acceptance of the updated terms. You are encouraged to review this page periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact the betwos team. We are committed to addressing every enquiry carefully and in a timely manner.

• 24/7 live chat — available in Malay and English directly from within the platform
• Support email — [email protected]

The betwos customer service team operates around the clock, 24 hours a day, 7 days a week, to ensure every enquiry receives the attention it deserves.